Roberta Wohlstetter
The Wisdom of CrowdsRoberta Wohlstetter appears in the book as an analyst of intelligence failure and strategic surprise. Her account of Pearl Harbor supplies a counterweight to the belief that an outcome should have been obvious simply because relevant information can be identified afterward: signals must be selected from a confusing abundance of material, and that task can defeat human judgment even when the evidence is available.
Analysis of Pearl Harbor
Wohlstetter’s classic account, Warning and Decision, is invoked in a discussion of the intelligence failures preceding September 11. It shows how many signals pointed toward an impending Japanese attack on Pearl Harbor. Yet the presence of those signals did not mean that observers could reasonably have been expected to recognize which ones mattered in advance. As the book presents her argument, the difficulty lay in choosing the right indicators from what she calls “the buzzing and blooming confusion” surrounding them.
Strategic Surprise and Its Limits
The Pearl Harbor example leads to a broader claim: strategic surprise is an intractable problem. If it was difficult to foresee a Japanese naval attack involving hundreds of planes and ships and thousands of people, predicting a terrorist attack carried out by just nineteen men would be harder still. The comparison does not establish that intelligence failures are inevitable; it marks the limits of what hindsight can prove about what decision makers should have recognized beforehand.
September 11 and Institutional Learning
After September 11, a congressional inquiry found that intelligence agencies had failed to capitalize on the individual and collective significance of information relevant to the attacks. The book cautions that this retrospective judgment must be considered alongside Wohlstetter’s account: material that looks meaningful after an attack may not have stood out amid the information available before it. At the same time, the repeated failure to anticipate major terrorist attacks from 1993 through 2001 leaves open whether different organizational processes and better information sharing could have improved the chances of recognizing a threat. Wohlstetter’s analysis thus helps distinguish the genuine difficulty of prediction from the separate question of whether institutions can make better use of dispersed evidence.
Significance in the Book
Wohlstetter’s role is brief but consequential. Her work prevents the book’s argument about collective judgment from becoming a simple demand for perfect foresight: information can exist without forming an intelligible warning for any one observer. The challenge is not only to gather signals, but also to determine their significance amid uncertainty. That distinction links the problem of intelligence analysis to the book’s larger concern with how groups combine information—and how organizational arrangements can either help or hinder that process.